Unfortunately, Apple Diagnostics can only tell you if there’s a problem. Restart in Safe Mode. Booting up your Mac in Safe Mode is beneficial to fix the problem that MacBook is stuck on the loading screen. The quick force quit doesn’t work, your mouse won’t move either. Screen Zoom; Multi-finger Tap. When asked, what has been your best career decision? A frozen iMac can be also attributed to the Mac hard drive issues, especially if your iMac is loaded with a traditional spinning hard drive (while most modern iMacs are with Fusion Drives or flash storage). © 2011-2021 anysoftwaretools.com | As an Amazon Associate I earn from qualifying purchases. My computer is frozen on the home screen. Step 3. I have no problems logging in on the apple side but when I switch over to windows the login says "resuming windows" but the login screen is non responsive. Nothing will open. If a frozen Mac prevents you from clicking the Restart command on the Apple menu, hold down the power button for several seconds or press the Control+Command keys and then press the power button. An app is frozen (you can move cursor) Details: this kind of apps usually demand a lot of system … Go to System Preferences > Accounts, you can view the Login Items. The trackpad and keyboard simply did not work. Gain unlimited access to on-demand training courses with an Experts Exchange subscription. fan speeds about another 30%. If your iMac reboots and functions normally upon restart, the issue may have been a temporary minor glitch. If none of the methods above helped you fix the frozen cursor on your MacBook or it just works temporarily, you can try resetting System Management Control (SMC) on your Mac. Had freeze problems and artifacts on the screen on my 2009 imac. I can move the mouse but can't click on anything. When your iMac freezes, apps are “stuck” on the screen; the mouse refuses to move and the whole computer becomes unresponsive. In some cases, you may not be able to use the Force Quit option due to that macOS is entirely frozen. Both versions of the Mac Mouse are available worldwide. The confirmation dialog box shown in Figure 3 appears. Apple. If your iMac continually freezes up during boot, you can operate in Safe … Being involved with EE helped me to grow personally and professionally. In recent day, internal keyboard backlight turns on when the Mac boots to OSX login screen. To do so, hold the power button for several seconds until the iMac shuts down. Drag any apps you no longer need or use. Tips If your Mac gets to the login screen or desktop, then you'll need to determine whether the problem is the mouse … Swap your mouse and keyboard with a known good pair, and then restart your Mac. Hope this helps in some way. To enter Safe mode, turn on your iMac, hold the Shift key until you see the gray Apple logo. This will download the test from the internet, instead. Turn off your MacBook first Press the Shift + Control + Option keys on the left side keyboard Now, press and hold the Power button for 10 seconds Then swap with the other. When your Mac hard drive is faulty or under-performing, chances are your overall system performance is going to be taxed. If your Mac freezes from time to time even if it’s not running any third … Note: smcFanControl will not let you set minimum speed to a value below Apple’s defaults, this avoids damaging your machine. She has been fascinated by the startup culture in Silicon Valley and she loves building things from zero to one. In this post, we’re going to share with you a few quick tips that could help you get rid of this annoying iMac freezing issue. Customer: just did, nothing changed JA: Anything else you w … With this app, you can manually increase your minimum fan speed to make your iMac run cooler. Troubleshoot in Safe Mode. Fortunately, Disk Utility allows you to verify and repair potential disk issues. The application will close; if not, try to Force Quit out of it again. I have tried the memory suggestion and I had the same results swapping out both RAM sticks. If your iMac is always frozen on startup, take a look at this video and follow the instructions: Jessica is the co-founder and content manager here at AnySoftwareTools. I went through all the diagnostic checks, everything checked out fine. I noticed a few times that if I wait long enough after clicking on a user it will eventually log me in...I"m thinking it's possibly a hard drive issue? Step 2. Thank you Kelsey, your suggestion was an immediate success!!! By pressing the power button — as opposed to just unplugging the cord — the computer can safely restart. Force-quit a frozen program. Background: Fresh install of Snow Leopard, replaced HD, upgraded RAM, ran all test on TechTool Pro 7 and everything PASSED. This helps support the work we do for our readers. Make sure you clear out your Blue Tooth devices. The iMac menu bar includes the Force Quit function. I'm running windows with boot camp on an apple. Apple logo appears and a status bar moves very slowly from left to right while "the wheel" turns. If all else fails, pull the plug, but remember that powering down without logging out should be used only as a last resort. If this is the case, use the “Force Quit” function to unfreeze your machine. After power on and bios I reach the user log in screen for Windows 7 Professional. frozen log in screen on the other side, keystrokes don't register, wrong time shown in upper right corner of the frozen screen. Try a different surface. Macs carry a two year warranty despite Apple only telling you it's one. These Login Items are the programs that launch when your iMac starts up. The system will turn on normally, but when the login screen appears the mouse and keyboard do not allow any of the options to be clicked. I can move the mouse around but I can't click anything. The loading sign will sometimes pop up but it doesn't do anything. Did you repair your hard drive? Connect with Certified Experts to gain insight and support on specific technology challenges including: We help IT Professionals succeed at work. The computer went into hibernation when I left it for awhile. Click on the Apple menu at the top left of the screen, then select Restart and click Restart. I can move the mouse but can't click on anything. Every hardware is known to have … In Australia. Mouse cursor works, but no response to username icons. A gray screen and progress bar should appear that indicates your Mac is being scanned for problems. If you can't use your mouse to scroll through a … You can also control-click on the app, press Option, and click on Force Quit. Because the mouse does not work. Could be a memory issue. it was almost like my keyboard was pressing several keys at a time without me touching it. Your iMac can hang up because of a piece of software. Once the status bar disappears, presumably whatever it was doing is now complete, I get login page asking for password, then press "Return" whereupon it goes to my home screen but mouse cursor still frozen top left Download NumPad Transformer, to give mouse power (and much more) to your keyboard. Thank you, (Unlock this solution with a 7-day Free Trial). Mouse frozen at login screen on imac JA: Have you tried a Force Quit on your frozen iMac (pressing and holding Option, Command, and Escape)? If it starts I would try this. Press and hold the Shift key to stop frozen apps launching. Force Quit Apps. But the problem remains. Tried another mouse and keyboard on a different usb port/card. Although Mac OS X displays the login screen after two minutes, someone can still saunter up and click the Cancel button, thereby gaining access to your stuff. To fix a skipping mouse cursor, try using the mouse on a different surface. The keyboard is unresponsive. On the sign in page, enter the admin account and password if you can, but DON'T click on Log in immediately (in case of a login loop). If it didn't work, then do this using external keyboard and mouse. Thank you for the responses. If your Mac is with OS X Yosemite or earlier, click on the “Verify Disk” button first and then hit “Repair Disk” button if it finds some issues; If your Mac is with newest macOS, you won’t see these two buttons, instead, just click “First Aid” to start and the utility will repair the errors it finds. Try booting with one module out. The computer will then operate in Safe Mode. In general, we wouldn’t recommend Mac users to install fan control apps — for the concern of causing Mac overheating and other potential issues. It worked fine until today. One factor that I forgot to mention was that there was a power outage for a couple of hours on the other computers. The screen is frozen. Even the mouse test showed it passed. Then you will have to manually shut down your iMac. The system will turn on normally, but when the login screen appears the mouse and keyboard do not allow any of the options to be clicked. After forcing shutdown and restarting about 5 times it finally allowed me to log in, but it froze shortly after logging in. I turned off and back on with - Answered by a verified Mac Support Specialist Scrolling. However, in some instances, the mouse may also be frozen and you might not be able to access Force Quit. Force Quit, however, does not solve the underlying issue; the app may be causing your iMac to freeze. It has 32gb free. I will check the error logs. Experts Exchange always has the answer, or at the least points me in the correct direction! Therefore, make it a practice to always click the Log Out button on this screen before your hand leaves the mouse! Finally installed smc fan control and set up min. When I opened the lid, I could not move the mouse or type my password to log in. https://www.experts-exchange.com/questions/28244762/Macbook-Freezing-at-Login-Screen.html, http://guides.macrumors.com/Repairing_Permissions. No hard drive problems either. Install App Cleaner. Imac always seemed to run hot, now it’s much cooler and no problems for a week now. MacBook Is Frozen on the Login. Works great. Show Input Menu in Login Window: Allows users to choose the language they want to use when logging in. Your Mac Freezes Randomly. smcFanControl is a third-party app that lets you set a minimum speed for built-in fans on Mac. Then click Reinstall Mac OS X in OS X utilities screen. And then, you can click on the Login button. Select Disk Utility from Applications. Select the unresponsive app and then Force Quit in the bottom right corner. It is like having another employee that is extremely experienced. Hi Kelsey, thanks for sharing the tip. READ MORE. I have a Macbook running OS X 10.6 that "freezes" at the login screen. I hit F12 went into the diagnostics, oddly enough my mouse works fine in that screen. Press and hold the Shift key until you see the Apple logo on the screen. To determine whether the app itself is faulty, start up the application again. I assume you checked to make sure the drive is not full. Start your MacBook normally. The mouse cursor is frozen at the log in to windows screen. I can turn it on and it starts windows but when i get to the lockscreen there is nothing I can do. This may take a couple of hours, but this will tell us whether it is an hardware or software issue. Mac frozen at login screen. Our community of experts have been thoroughly vetted for their expertise and industry experience. When I went back to it the screen was frozen. If you don't have spares, just disconnect them and restart by pressing and holding the power key. (you can always re-add them). A window will display listing out all active applications. Using a Magic Mouse and Bluetooth keyboard I can use the Mac as normal and I'm able to boot to recovery mode. After a quick internet search I came across a support page on Apple’s website that seemed to describe the problem. If Apple Diagnostics won’t run, try restarting and pressing and holding Option+D on startup. * Check also Mouseketeer, a simple utility that moves instantly the mouse cursor to the center or any side of the screen, and Window Manipulator, a program that will let you drag or resize any window easily with the mouse. Your mouse doesn't scroll up or down or side to side. Thought I would pass this along in hopes it helps someone else. Can also set for mouse button press or select a F key as a hot key, or strike a caret (cap – 6). … Check start up items in System preferences. It was like a drop down menu. Run Repair Permissions. Causes of a frozen iMac can range from glitchy apps, faulty software, and inadequate RAM or hard disk storage. I have a Macbook running OS X 10.6 that "freezes" at the login screen. Follow the onscreen instructions to reinstall. If you are using a USB mouse and you see that it is frozen, unplug then quickly re-plug to the USB port. Now I don't even see the cursor. Step 1. This will boot into the recovery screen (OS X Utilities screen). The mouse cursor is frozen in the center of the screen and no keyboard functions work. She set up the minimum fan speed by about another 30%. Thanks in advance. That will likely solve your problem. Click on your hard drive. Affiliate Disclosure: We may earn a commission on certain products purchased through our links (at no additional cost to you). If, after un-checking all of the programs, the iMac starts up normally, then you can go through the individual programs to identify which is causing the freezing issue. One of our readers Kelsey contributed this tip which worked well to resolve the iMac freezing issue. Release Shift key when login window shows. Problem: iMac freezes but I'm still able to move mouse cursor but can't use mouse to select/quit programs, no response from iMac to mouse or keyboard commands. If the screen freezes and continues to do so while you use this program, you may have to uninstall the app and reinstall it thereafter. The spinning rainbow pinwheel is usually an indication of the Mac system lagging. If a program is frozen, but your computer is still responsive, you can … Force Quit will exit out of certain apps despite their unresponsiveness. Because the hardware and operating system are designed by the same manufacturer for compatibility, Apple MacBooks are known for being particularly stable, making them a popular choice for businesses that need reliability and performance from their machines. If your iMac continually freezes up during boot, you can operate in Safe Mode to troubleshoot the root issue. The situation varies from case to case, your iMac may freeze up randomly, while running a specific app, or upon startup. What's strange is it does seem to work eventually of you wait long enough. You should first try running Repair Disk from Disk Utility while booted from the system DVD. Show the Sleep, Restart, and Shut Down Buttons: Select this if you want to see these buttons on the login screen. That is the most likely problem. Mac Magic Mouse 2 was Announced on October 13, 2015, which introduced the Lithium-ion Rechargeable battery feature. When she is not writing, she loves getting close to nature and shoot photos with her iPhone and Canon EOS 80D. Any ideas? I cannot get on my MAC. The mouse will not move. I also used one of the suggestions: Slightly increased the size of the cursor. Tried antivirus, malware, resets etc. If you love your iMac, you should use CleanMyMac — an app that can help you free up tons of space, it also has a dozen super useful tools to keep your iMac in good shape, which would help you stay away from the iMac freezing problem and many other issues. https://www.youtube.com/watch?v=-vUWYjwlSPM, iMac, macbook frozen start up fix (https://www.youtube.com/watch?v=-vUWYjwlSPM), What to Do When Quicktime Player Can’t Open MP4, How to Take a Scrolling Screenshot on a Mac, How to Fix: MacBook Internal Keyboard and Trackpad Not Recognized in macOS Big Sur, How to Fix: Mouse Not Working After Installing macOS Big Sur, How to Fix: Menu Bar Disappears on macOS Big Sur, How to Fix: Mail App Issues on macOS Big Sur, How to Fix: WiFi or Network Problems on macOS Big Sur, How to Fix: Bluetooth Problems on macOS Big Sur. If so, how can I fix it? I've not reinstalled OS X yet. But they can run into problems, one of the issues you may occasionally encounter is a frozen screen. I have my trigger delay set for three minutes. Does this problem seem familiar to anyone? Apple iMacs are reliable computers. Boot up or reboot your MacBook. Windows 10 stuck at lock screen, no login prompt, mouse, keyboard and usb ports do not work - iRULU Spiritbook S1L I have an iRULU Spiritbook S1L that I just started using a few days ago. If the cursor freezes after you open a certain app or website, the issue will likely … Stuck on Windows screen, no mouse or keyboard So it's on my computer and it kept kicking me off of Google Chrome and a message would appear stating to close apps, restart, shut down, etc.. Show Password Hints: Users can click the question mark on the login screen to see a password hint, which you set up when you created the user account name and password. 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