I have tried all the options and it still doesn’t work. The PIN number is 2HJAP5-500. When external hard drive issue occurs, an external hard drive is not showing files though they still exist. My PS4 can’t see the to recognize the hard drive . When you connect your USB drive to PS4 but show that PS4 external hard drive stopped being recognized. The PS4’s built-in hard drive is no speed demon, and you’ll get to … The PS3 and PS4 DO NOT use FAT32 as the filesystem on the internal HDD. My wife spent over $100 for my bday to get me a seagate hard drive for PS4 . ( in case if it shows initially but disappear later, then repeat the above step and click on Disk Management-> Change Drive Letter-> Reconnect it) Solution 3: Change Registry. In such a case, you must consider compatibility. This may be your next option if all else fails and windows doesn’t recognize your external hard drive. Again, check My Computer/My PC for external drive; If does not show, restart your PC. The external hard drive in question, minus the promotional Adobe add-on It’s not the PS4 or computer but it’s hard drive itself cause it recognized on my computer but not no one else’s . The most direct reason why an external hard drive is not detected by computer is a broken USB port. If the hard-drive is in a format different from FAT32 or NTFS, your Windows PC would not be unable to recognize the hard-drive. After the update is finished, restart your PC and check if the device is accessible. Hence why you can't access the HDD when connected to a Windows system (the majority of *Nix systems would also have a hard time accessing the HDDs as well - they'd lack support for the customized filesystem). There is a possibility it is partitioned in a file system windows is unable to recognize. They use a customized derivative of one of the *Nix filesystems (the PS3 & PS4 OSes are *Nix based afterall). There are many useful workarounds for fixing the external hard drive not being detected in Windows 10 (how to repair hard disk not detected in Windows 7 is basically the same). Modifying the registry is another great approach to fix the issue. Right-click on the inaccessible USB/external hard drive and choose "Update Driver Software....". Drive fixer How to troubleshoot and fix external drive not detected issues on Windows 10 If your PC isn't detecting an external hard drive, use this guide to resolve the issue. FAT32 and exFAT are the supported file system for Sony PS4, so if you're now using NTFS in Windows 10, it's time to the format job or just convert it FAT32 without data loss.There're many ways to format hard drive, or external hard drive, we can do it in file explorer, Windows Disk Management and third party disk managing software. Let me tell you that some old USB storage device is not compatible with PS4. Not a Slim or Pro. STEP 4. 4. Method 1: Change a USB Port. 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