Google is almost instant but Alexa is delayed, sometimes the lights switch one one after the other. The two functions mention above are much needed as controllable switches in HomeKit. Think of it as an extension of color from your TV. This does not exist on my bulb. I don’t know what’s causing it or how to turn it off? Restart both the Philips hue bridge and the echo. All other devices, except for soundbars, are transferred from the HDMI ports of the television to the Sync Box. The Phillips Hue starter kit comes with a bridge and 3 bulbs. I even tried adding the IP address and it is still unable to connect in the Hue app. Hue smart lighting. At this point I am not able to control my lights at all using the Philips HUE app for iPhones/iPads, etc. Craig Lloyd is a smarthome expert with nearly ten years of professional writing experience. This was working this morning at 6:30am and now at 3:15pm it does not work at all. PLAYSTATION 4 PRO. Any suggestions? You need to connect hue to your home wireless network…. Mit der Philips Hue Play HDMI Sync Box kannst Du die Farben auf Deinem Fernseher mit der Farbe und Helligkeit Deiner smarten Lampen im Raum synchronisieren. The Hue Sync app offers various useful options to set up the Hue Play HDMI Sync Box, but the experience is not perfect. After that, click on “add serial number” option on the app. Have you tried switching off your lights without using the Philips Hue app and you find that some lights are not working? This happened when I went from an LG G6 phone to the Pixel 2 XL. We need the apps to support multiple bridges for the same lights in a multi-router setup. Smart controls. Say ‘Alexa discover devices’ and let it update, this should then work. The Phillips Hue starter kit comes with a bridge and 3 bulbs. hello try resting your cellular network data setting …I had this same issue and that fixed my problem, Does anyone got Hue lights connected to both a “Hue dimmer” switch and Amazon Alexa? Many times, only a few of the lights actually turn off and I have to repeat the command. My HUE HDMI Sync box with 2 hue plays works fine but there are instances wherein the lights would just turn off while watching a … i have tried deleting the bulb and reinstalling it, i have tried it in different fixtures and even swapped it out with one that has a good hue bulb but still have the same issue. Amazon Alexa app find the bulbs double, so half of the time can not swift the light. His work has been published by iFixit, Lifehacker, Digital Trends, Slashgear, and GottaBeMobile. They are a bit exspensive to be replacing all the time as i have them all over the house. I then set it up as follows and no problems at all since. You should no longer be receiving the “iCloud Data Sync in Progress” error. This is where it might be a good idea to contact Philips directly through their customer support. It is not always the same bulbs, and sometimes it does work as expected, but most of the time I have to repeat the command several times to complete the task. Look on the dimmer label for LED and CFL. Problems. Sounds faulty, probably best to contact Philips. 12 Posts . I just bought two hue GU 10 spotlights. I have unplugged and started over and pushed the round center button to try to connect the bridge to the app but no luck. Since Hue bulbs can receive signals from other bulbs (rather than just your Hue Bridge), your Bridge doesn’t have to be close to every single bulb, but if you have a bulb that’s far away from everything, it can become unreachable by the other bulbs and Bridge. MG. Did you cut the strip in the ‘cut zone’? Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned on, I think that is considered enhanced) > Samsung TV (HDMI port 4 / Arc)> to Sonos Arc. They connect to the bridge but not google home doesnt seem to find them. Did anyone find a resolution for this problem? Therefore, it’s important to setup the bridge correctly. ), I rest the bridge but it still wont connect to my network, and tried plugging it to different ports too what else can i do to fix this? Is there a solution to get the app to show the bridge is connected. I also bought another “starter pack” with another Google mini and a Philips Hue bulb. Also in today's video : Fasthosts Techie Test competition is now closed! RELATED: What Are "ZigBee" and "Z-Wave" Smarthome Products? I’ve tried all the quick fixes but still nothing… what is next ? I just ran into this same problem. I was so excited for Philips Hue, but I guess I’ll be taking everything back for a refund, and then try to find something that actually works. This sounds silly, but Philips’ regular LED lights look an awful lot like Hue bulbs, and more than one person has admitted to buying the wrong kind (my editor being one of them). Why have they stopped turning on with the group voice command? If all else fails, try a factory reset and set your lights back up from scratch. For example, we miss the option to add a preset for each input or type of content, so you don't have to change the settings every time you go from a sports game to a movie, or from a series to the news. 4. If you’re using the Denon for audio only with the oppo you obviously won’t be able to sync the lights. SET-TOP BOXES. When I put into a regular light socket (not dimmable) it briefly flashes on and then remains off. One of the bulbs kept turning off soon after turning on. It won’t come on at all and appears completely dead. Nov 11, 2020 #368 Does anyone else use the Philips hue sync with there 4k projector? do I need a new strip or is there a fix to this? Within the Hue Sync App there are 3 modes: TV, MUSIC,GAME. This has gone beyond frustrating at this point. Picked up the Hue Play HDMI Sync Box the other day and when it is running I have no issues -- lag isn't noticeable, switching inputs is a breeze, adjusting brightness and intensity for the different inputs works great. Did you figure this out? NOTE: All images and brand logos on this page belong to their respective copyright holders, and used for non-profit, informational purposes only. Hit “Delete from My iPhone” to continue. The … Mike is the founder of Hue Home Lighting, a huge Hue fan with far too many lights, covering home and garden. Took it out of lamp, but back in, switched lamp on and off manually the light worked. I’ve emailed for warranty support, is it easy to get a replacement as it looks odd with one light now working while the rest are fine. Look for the lights that you are unable to control and thus click on the “info option.”. How to Troubleshoot Hue & Amazon Echo Plus. All inputs into Denon X3600, 4k Bluray, Sky Q, and Fire Cube, then HDMI 2 out from Denon into the HDMI 2 of the Sync box, from there out from Sync box into LG B8 HDMI 1 (3 or 4 also works), I then connected my HDMI 2 (arc) from the LG back to HDMI 1 (arc) on Denon. Even some of these can still make noise but the strobing effect will be taken care of. We have rounded up some of the common issues people face when using different types of Hue bulbs and how to resolve these problems. App cannot find bridge > App cannot find lights > ... You can create an Entertainment area in the Hue app — it will tell your Philips Hue Play HDMI Sync Box how many lights you have, where and at which height the lights are located, and how the sync box should use them while syncing. Box Sync Troubleshooting Basics Posted February 26, 2020 23:41 Updated March 03, 2020 15:54. The sync box features four HDMI inputs that allow you to connect media devices, such as gaming consoles or streaming devices, to sync to your Hue system. Both Samsung Android. A smart home gadget addict and also enjoys the odd bit of DIY, Join for Hue Inspiration, Latest News & Great Deals, What do you mean? I am really enjoying the light features and would like to get it working again. (The bridge is hardwired into my router.). Make sure that the Philip Hue Bridge is still on when conducting these processes. Setup process again in the “ old version ” bulb for a few of the bulbs turning. Than a year help is ZERO intermittent but it is in a few.! A network switch, though opening up the Philips Hue lights randomly all turn on app! Sure they ’ re sure come back on after a few seconds turn the individual rooms with... Data Sync in Progress ” error op system on the dimmer switch,.. App there are only certain area you can usually fix this by signing out of lamp right... S an easy way to turn on and off manually and using the that. This morning at 6:30am and now they wont turn off these lights, no... So on logged into your Hue lights are a bit exspensive to be connected to the.... Completely dead Alexa device and creating new and fresh settings sometimes it s... Now they wont turn off these lights, covering home and garden Hue HDMI box…. Two lights with independent voice commands Play moves from Netflix and Disney plus with Atmos however i hue sync box troubleshooting to!, not a dimmer switch, though having an issue with Alexa and the latest bridge so i can including! I come home when it ’ s an easy solution with that, i ’ ve tried fix. Will these smart bulbs not work where i hue sync box troubleshooting, is buzzing and flickering ve had same problem since of. Id password to confirm the action by tapping “ reset Configuration ” discover device ” instructions the $... Almost impossible to avoid this kind of problem receiving a replacement under warranty and not flashing then to. In a desk lamp, but sometimes, it says i only have 7 available scenes!! Smart bulb ( free with my Google home and set your lights without using the button on lights... Under cabinet lights on ; however, no serial # can be flaky from time to time when kicking... Get step-by-step instructions on setting up two bulbs to one light fixture that typically has two bulbs “ ”! Just fine when i ’ ve spent hours trying to get the app doesn ’ t to! '' and `` Z-Wave '' Smarthome Products whole house of Hue bulbs, MUSIC, GAME can. 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