Analysts were looking for $2.42. Was trying to remove a payment option to add a renewed card but it keeps giving error. Help please!!! Check current status and outage map. They have zero interest in customers, I’m trying to Accept the terms and conditions but won’t let me accept them, Getting error APP4205 while trying to add $. Stuck at “terms and conditions” so im not sure what to do at this point! I just want my coffee and donut. Been trying to reload a card and it’s just keeps saying we can’t process request, please check if information is correct, App4241. I can’t reload money on the DD app. I tried everything and can’t get it to let me load money on it. DD App won’t even open. Page 1 of 50 - About 500 essays ... and is planning on expanding an online delivery system on their app that will soon be available in all of the U.S. Dunkin’ Donuts action plan consists on ... ' Donuts' target market, the company as a whole must be in continuous … Hi! It just seems to go from bad to worse. Won’t let me log in ,says my info is invalid! Hmmm thats funny, you did 2 weeks ago….so annoyed. (Scroll down for a picture of the ad.) Hope every body else gets the same! Good Luck. Are we getting short changed .what the heck can’t do any thing can’t get on the app can’t change pass word can’t see balance can’t even talk to customer service put on hold most of the day 30-45 minutes at a time what the heck is this app run by politicians sure feels that way, Password issues I cannot create password on my dunkin donuts app. This past month it’s improved but sometimes I have to renter my payment info. Error APP4205….Trying to buy gift cards for teacher appreciation. Can’t add a gift card to my account / add funds. I give up. Seems awfully convenient for the app to not allow you to make a purchase when the only way to redeem the free coffee is through the app. i have had problems with this app for the last 10 days or so, same thing, no network connection when I order but then when I go to the store, they had received my order. Opens for one second and closes again. Tried the website too, Doesn’t work either. Update the app. dunkin-donuts always tries to offer the best service to its customers but if you want to check right now if the servers are working, we leave the tool below to … I am unable to add funds to my app. I ordered several gift cards to be sent via text to friends. Went to use it and it wouldn’t open. I had the same problem. I have money left on my card but now I can’t access it to use it! I’ve used the old app and the new one and was having no problems until recently, It’s strange the app works when I’m nowhere near a DD when I’m near one it stops works literally and signs me out of the app making me sign in which takes forever, so i have 2 free beverages and money I haven’t been able to use because the app doesn’t work in Dunkin Donuts ugggghhhhh Doesn’t matter what store I choose. Celebrate, commiserate or inform but try to keep it light. Then my app never updated points or anything because I also used a free drink code and it didn’t get taken off but I feel bad using it again so idk what to do. What’s going on?? I tried calling Dunkin Donuts at the 1-800 number they have on their … It should then prompt to download an update (at least mine did on my Sprint LG-G4). Told me there were technical difficulties and that my order couldn’t be placed. Earlier today I had two free drinks and now I have no offers or free drinks. I deleted the app and downloaded again, restarted my phone, but nothing worked. I still do not have the app. I bought something as an on the go order but when I went to the window they said it says I didn’t pay but I showed my bank account and it took the money out for Dunkin’ Donuts. I was able to login online and reset my password, but the app is still not working. I have Samsung Galaxy 9 with plenty of memory. DD charged my CC twelve times!! Has occurred for a week everytime I try to use it. Yes, if you write or call they will rectify it. I called DD and they took the charge off. Anyone else having issues with the ddpoints? Been on the phone for over 40mins and still no help. is anyone else having issues with trying to add funds to there app? The risk is too great to allow access to an unlimited source of funds like your credit card. It would be nice if there was a app for Dunkin so I didn’t have to use my phone but just scan my watch to pay, check balance and more. I am having the same issue since the 20th and getting no response from customer support. Ggrrrr. use the following search parameters to narrow your results: This subreddit is for all things related to Dunkin Donuts. Guess America ain’t running on dunkin any more!! Tried setting up VISA checkout, no luck. My app is down lights up and tapped then goes blank – Cant access whats going on? I have been having issues for 10 days accessing the app. Your losing business and soon customers if you have not already. It just seems to go from bad to worse. The Dunkin' Donuts App was just updated with some pretty cool features. Not there are problems with adding money. Tried to set up a new acct. "If you’re looking for an extra boost to help get your morning started on the right foot, or keep you runnin’ throughout a busy day, we’ve got just the drink for you. check ddperks in a browser. I cant log in successfully. Dunkin’ Donuts is stealing my money by preventing me from accessing my account and make purchases using the funds I’ve uploaded to the Dunkin’ app. This is annoying beacuse i usually go every day and get the points and now i can’t beacuse it’s down. I even added a different card and it’s not letting me use that one to reload either. And then sometimes were not given. Now it never works, so I rarely use it because it sometimes works, but mostly it doesn’t!! Such a shame, as I am such a fan of their product, but am totally disappointed by their lack of interest in addressing a problem directly connected to their customer’s experience. Happening for three days now…, Been getting error code 4241 for the past 2 weeks and can’t get through on phone, I keep getting the error foamed 4025 for the past 2 weeks, Try to order and I get error message can not connect to the store. dunkin-donuts always tries to offer the best service to its customers but if you want to check right now if the servers are working, we leave the tool below to check for yourself. Bu coincidence, Virgin Mobile switch to boost, so I got my smartphone number. With the Dunkin Donuts’ app all you need is your first name, email and a … I need to send 12 more! The problem is, that the money, $**. I tried deleting the app and reinstalling it but it still doesn’t work. Me too…I can’t add any money…deleted app, my card, reinstalled, try to add on website….nothing and it’s frustrating. Horrible in a time when not trying to have contact with others. It is now working. But when I did they have a message saying unable to download app policy. I’m very frustrated! Error app 4205. I add number hit submit and it says enter number which I already did. Same error all the time. I have called 3 times and sent numerous emails. I attempted to place an order and then when i went to check out i received an error message but yet I go to Dunkin and the order was filled! I cannot send a gift card. O lovely app4205 error, can’t add funds once again, I haven’t been able to add funds for days now. So much for perks. tried yesterday, and tried this morning…the app works for payment, but won’t load offers like my free coffees! I’ve been trying to add a card but it keeps telling me the number or pin isn’t correct but I copied it off the card anyone else having issues. I had loaded some money on my app. Has anybody tried their drink with half toasted coconut swirl, half mocha swirl? SO FRUSTRATING! Dunkin' Donuts is an American global donut company and coffeehouse chain based in Canton, Massachusetts, in Greater Boston. Boycotting until they get this fixed. Get an ad-free experience with special benefits, and directly support Reddit. If this keeps up Dunkin may lose me as a customer…. How much do your coffees cost? cant connect to the store. When I try to, it says ‘this app cannot be installed’/‘unable to install Dunkin’. We also love smooth classic coffee, tasty baked goods and savoury … Anyone else have an Error “profile information is invalid, APP4217 Contacted customer service, still waiting on a response…. I got an error message. Changed password, and still can’t login. A subreddit for discussion on all things Dunkin Donuts. With Auto Reload, you’ll never have to worry about not having enough on your DD Card. I have an iPhone and updated it a few days ago though…, Try this…..Close your Dunkin App. After having this problem (should have been before) I read various reviews on the Dunkin Donuts App. Wont let me load funds. Just four months after opening a shop on Winchester Boulevard, Dunkin’ Donuts is poised to add another location in San Jose. Then the app keeps crashing and won’t load . I can’t see my order history which is frustrating because instead of hitting 1 button to order my morning coffee I have to type in the order each morning! I have scoured the app to find the whole number, but can’t find it. Same cant load any money , i have been trying for two months periodically. This should work. Gives me the APP4205 error. Dunkin Donuts is losing business or especially my business. used to be able to preorder with order history. Edit10040 It was an unused piece of parking lot in a highly visible location. They told me uninstall it on the play store and reinstall it. I just tested this on my own and I'm not able to reproduce the issue. Where is the money I have loaded on my DD card??? Well, dear readers – as of today, Dunkin' Donuts has just the free application for you. Options will vary by store. I deleted the app to re-download it (that’s worked on a few other apps) and now it won’t load. Tried to get my100 points today Sept 14th… app says having technical issues and try later… since I was already in line at the store, I had them scan and pay… how do I get my 100 points for today! I turned off WiFi, tried again and that did the trick. It’s time to sign up for Auto Reload! I even tried to reload the app, and that didnt help , As of several weeks ago, app says it’s not supported on my device, (Samsung Note 3). Was able to add my card in order to transfer to my app card, froze up. Try again later” I can’t even add money onto my acct. I have been trying for a week now and it keeps telling me there are technical difficulties?? I keep getting an error 4205 message. When I Try to add value I get error code (APP4242). Why is it SO difficult to get this app to run right? Check app for details. I’d like to have the app again, but I am at a loss as to how to do that. Good luck everyone! Everyday I order the same thing but Everyday its different and missing something. my app is not working also. I have been a customer at the Dunkin Donut on 58 Highway, Chattanooga, TN. Completely not working. No option given. I cannot add value to my app. Dunkin’ Donuts App: Now You Can Find, Pay, Gift, From Your Smartphone. I am trying to reload funds to my Dunkin’ perks account to use my reward and I keep getting sorry, we are experiencing technical difficulties. Now the app is broke again! At least you got of hold of customer service i’ve tried several times also emailed and nothing! I don’t have time to stand in line at that time. Order ahead and skip the wait All users can place their order ahead through the app and skip the wait in store. this isnt going well. for awhile. U wanted to send them to family for Easter. Its so frustrating!! Can order anything else but get “technical difficulty” when adding donuts. A year ago, it was good… favorites worked, could look at order history, etc. Same Here!! I have been a customer at the Dunkin… I have been a customer at the Dunkin Donut on 58 Highway, Chattanooga, TN. Some locations allow the purchase to be made directly off a card, but when I try to use the option it throws an error (95% of the time). Logging in on site works fine. And I’m new to the app. Got about $20 on there and enough points for free coffees. The store I drive through said that other people have had the same issue. To even get a word in to ask is a challenge, they just … It was finally resolved, after two weeks. Face Id nor username password works. i just got a new phone and i’m trying to log into my dunkin’ app because i have money on there and even a free drink but whenever i hit log in it says “unable to complete request. I cannot at money from my card…over a week now. Didn’t work until I bought a gift card and added it to my account. I use it everyday and have points, free coffees that I can’t use. Doesn’t matter what location. It’s been a week. Dunkin app keeps saying experiencing technical dificulties even tried deleting app and rejoining. Every time they try to improve the app it doesn’t work for weeks. same issue for over a week now, i even changed my password, and i still keep getting the same error message that you are getting. I swear nobody’s around. Save your favorite menu items to make ordering even faster! having a lot of problems on the app. I have not received a response from Dunkin get and am stuck with using my debit card and not accruing points. As soon as I get to the payment section the app closes. I have not bee able to add funds or even do auto load for 2 weeks now and its a pain that I have to hold up a busy line to use card or cash the app is so much faster. Going to have to dig the seats for coffee money$$$$. App is not working. It will NOT OPEN! Pulled up to drive-thru and asked if the Glazed Donuts were fresh. I have had trouble opening the Dunkin app. only the wait time is horrendous! Just checked my app this morning and they charged me after all but it won’t let me check my orders to prove that it took the money. Now, this month, here we are again. Tried several cards all points to ” Not Valid…” even went & got new card. Will be using credit card from now on. Tried to get my free coffee set to expire on 4/1 nope. Especially when there’s a special offer happening, like free coffee day. My app keeps telling me I need to upgrade but Every time I try to it doesn’t work. Told me password is wrong. Adjust it so we wouldn’t get the points cuz business is down due to the virus???? Contacted Briana at DD and she said their IT was working on it. Everything is saved to your account, so your information, rewards etc will still be there. I would suggest you and everyone experiencing the issue do the same. Although a smaller program membership may help Dunkin' Donuts avoid the in-store traffic congestion problems that Starbucks had when its Mobile Order Ahead & Pay feature proved to be too popular. The Dunkin' Donuts App was just updated with some pretty cool features. My order is right on the app but when I go to pick it up, the in store receipt always shows my swirl flavors have been removed. Recent recommendations regarding this … Well, 7 hours later and still no $$ applied to my card and no credit back on my bank balance. I have called 3 times. They won’t take my phone (all lines busy), they ain’t taking any more of my money either. It should then prompt to download an update (at least mine did on my Sprint LG-G4). it’s been the same since I downloaded app, I also contacted DD and it’s been a couple days now. I had two mobile cards loaded, one was 10.00 the other had 3.68 left on it. Either I get a “Time allotted has expired” or “Can’t connect to the store” error messages. Affected users say they’ve been automatically logged out of the app. Changed password 3x and still can’t get in. I am a true Dunkin and I am starting to wonder if getting this app was the best idea.. My app is not coming on just keeps crashing on me. I hope you eventually hear something from them soon! Anyone else having this problem? UPDATE: Kassie from Dunkin Brands got back to me last Thursday (4/2) and asked for more information. And yes I cannot currently order anything with the app also. Any ideas? If you are already comfortable with the Starbucks mobile payment experience, you will have no problems in using the Dunkin’ Donuts app for Android or iPhones as the resemblence between them is obvious. I still can’t add value to my DD card through the app. Wow! They ignored my complaint and sent me instructions how to add more funds and tunn on autoload. 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